Junior Automotive Service Advisor
Rovalution Automotive Ltd, the number one Land Rover service and customization facility in Metro Vancouver, is seeking applications for our full time Automotive Service Advisor position. The ideal candidate will have strong customer service and communication skills, and experience with automotive service operations.
About Us:
Rovalution Automotive is one of the premier independent automotive service facilities in Metro Vancouver. We specialize in quality automotive service and repairs to our clients high-end, luxury Land Rover vehicles, as well as the vintage and legacy Land Rovers that have helped to shape the brand’s iconic status. Our daily operations are high paced and can be demanding, but are also fun and rewarding. We have over twelve full-time employees working in our fully equipped 8000+ sq. ft. facility servicing over ten vehicles per day. Our service department handles all levels of automotive services to keep our customer’s vehicle in top running condition, while our projects division does complete Land Rover restoration, modifications and custom accessories. We are known worldwide for our great customer service, product knowledge and support. Our clients are often enthusiast's who know about their vehicles and expect top quality customer service, communication and attention to details. Check out our website, facebook and instagram pages for more details. www.rovalution.ca | @rovalution
Position Summary:
We are seeking candidates with strong customer service and communication skills for a Junior Automotive Service Advisor position to assist our current team advising and selling preventative maintenance and repairs on late model and legacy vehicles. Working with our Senior Service Advisor, the Junior Service Advisor is responsible for promptly and courteously serving our service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction.
Duties and Responsibilities:
Complete vehicle check-in and check-out inspections
Provide our customers with prompt and polite customer service in person, by phone and via multiple digital communication services.
Schedule service appointments and enter required customer and vehicle data into our computer database.
Assist with daily scheduling in order to improve workflow, customer turnaround time and quality of service.
Liaise with technicians and transcribe notes in order to create estimates and communicate service/repair recommendations to customers
Review loaner-vehicle conditions and warranty terms with the customer as required
Obtain pre-authorization payments as necessary
Monitor all repair orders from opening to closing and ensure that customers are updated on progress
Process customer payments and enter daily transactions into our computer database.
Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
Follow-up with customers to ensure quality of service and customer satisfaction
Assist Service team to pro-actively schedule service appointments through ongoing customer outreach
Ensure reception and office area is kept tidy and comfortable for our customers.
Provide assistance and other various administrative duties for staff and management
Other duties as assigned by management
Apply Now!
We offer competitive compensation, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. While we appreciate all candidates applications, only those shortlisted for interviews will be contacted.